jo99 Terms and Conditions

The following words and phrases carry specific meanings in these terms and conditions, and it is important to understand them correctly.

• "jo99" or "Platform" — refers to the online betting and casino service operated at the jo99.cam domain, including all its sub-pages and services.
• "User" or "You" — a person who has registered an account on jo99 and is using any service on the platform.
• "Account" — each individual user account registered on jo99.
• "Balance" — the total amount held in your account, including real money and eligible bonuses.
• "Bonus Funds" — money granted under a promotional offer that cannot be withdrawn before certain conditions are met.
• "Wagering Requirement" — the amount that must be wagered in order for bonus funds to become eligible for withdrawal.
• "Terms and Conditions" — this complete document, which forms the legal agreement between jo99 and the user.

2.1 Age Requirement

To open an account and use the services on jo99, you must be 21 years of age or older. This platform is for those aged 21 and above only. Registration by minors is strictly prohibited, and any such account identified will be closed immediately.

2.2 Registration Conditions

The following conditions apply to successfully complete registration on jo99:

• You must provide accurate, complete, and up-to-date personal information.
• Each person may operate only one account. Multiple accounts are prohibited.
• Your email address and mobile number must be verified.
• jo99 may request a national identity card or other valid documents as part of the identity verification (KYC) process.

2.3 Geographic Restrictions

jo99 does not provide services to individuals residing in regions or countries where online betting and casino services are legally prohibited. It is entirely the user's responsibility to comply with the laws of their own country or region.

3.1 Account Security

It is your responsibility to keep your account login details, password, and any related security information confidential. You are personally responsible for all activities carried out from your account. If you suspect any unauthorized access, contact [email protected] immediately.

3.2 Updating Account Information

If your personal details change, such as your email address or mobile number, update them on the platform immediately or notify the support team. jo99 is not responsible for any issues arising from incorrect information.

3.3 Account Verification (KYC)

jo99 may initiate the KYC process at any time. The following documents may be requested during this process:

• A copy of your National Identity Card (NID) or valid passport.
• A recent utility bill or bank statement (for address verification).
• Proof of ownership of the payment method used.

Deposit and withdrawal services may be limited or suspended until KYC is completed.

4.1 Deposits

The minimum deposit amount on jo99 is ৳500. We accept the following payment methods: bKash, Nagad, Rocket, and Upay. All transactions are secured by SSL encryption.

• Deposited funds are generally credited to your account instantly.
• If a deposit is delayed for any reason, contact [email protected] with proof of the transaction.
• Depositing funds using a third party's account or identity is prohibited.

4.2 Withdrawals

The minimum withdrawal amount is ৳800. Approved withdrawal requests are generally processed within 1 hour. Withdrawal conditions:

• Withdrawals can only be made using the same method through which the deposit was made.
• Withdrawals may be delayed if KYC verification has not been completed.
• Wagering requirements must be met before bonus funds can be withdrawn.
• jo99 reserves the right to suspend withdrawals in cases of suspicious activity.

4.3 Currency

jo99 processes all transactions in Bangladeshi Taka (BDT / ৳). Transactions in any other currency are not applicable.

5.1 Welcome Bonus

New members are eligible to receive a 150% bonus on their first deposit, up to ৳5,000. Claiming this bonus will apply a 15x wagering requirement.

5.2 General Bonus Rules

• Bonus funds cannot be withdrawn directly; wagering requirements must be met before withdrawal.
• Each bonus offer is subject to its own specific conditions. Please read the relevant terms carefully before claiming a bonus.
• Multiple bonus offers cannot be claimed at the same time, unless an exception is stated in a specific promotion.
• jo99 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If evidence of bonus abuse or fraudulent activity is found, the bonus funds will be forfeited and the account may be closed.

5.3 VIP Program

jo99's VIP program has three tiers: Bronze (up to 0.5% weekly cashback), Silver (up to 1.0% weekly cashback), and Gold (up to 1.5% weekly cashback). Advancement to a VIP tier depends on your activity and consistency on the platform. VIP benefits are described in detail on the relevant promotions page.

6.1 General Betting Rules

Betting and gaming activities on jo99 are governed by the following general rules:

• Once confirmed, a bet cannot be cancelled or changed.
• Each game or sport has its own detailed rules that apply.
• jo99 reserves the right to reclaim any payout incorrectly issued due to a technical error.
• jo99 is not responsible for losses caused by internet disconnection or device issues.

6.2 Cricket Betting

Betting is available on various international and local cricket tournaments, including BPL, IPL, T20 World Cup, ICC events, and Bangladesh national cricket team matches. If a match is suspended or abandoned, the outcome will be determined in accordance with the betting policy.

6.3 Live Casino and Slots

Live casino and slots games are powered by third-party game provider software. Fair play is ensured in these games, and outcomes are determined by a Random Number Generator (RNG).

The following activities are strictly prohibited on the jo99 platform:

• Fraud and Cheating: Any attempt to gain an unfair advantage in any game or betting process.
• Money Laundering: Any attempt to process or legitimize funds obtained from illegal sources through jo99.
• Multiple Accounts: Operating more than one account by the same individual.
• Bonus Abuse: Circumventing bonus conditions or claiming bonuses under multiple identities.
• Automated Software: Using bots, scripts, or other automated tools for betting or gaming.
• Account Selling: Transferring or selling your account to a third party.
• Minor Access: Allowing anyone under the age of 21 to use your account.

If evidence of involvement in any of the above prohibited activities is found, the relevant account will be permanently closed immediately and the balance may be forfeited.

jo99 places the highest importance on responsible gaming. We believe gaming is a form of entertainment and should never be a cause of financial or personal difficulties.

• You may apply deposit limits, betting limits, or self-exclusion on your account.
• Requests for temporary or permanent account closure can be made through the support team.
• If you feel that gaming is having a negative impact on your life, please read our responsible gaming page.

For more details, visit our Responsible Gaming page.

jo99 takes the greatest care in protecting your personal information. We keep all data secure using SSL encryption technology.

• Your personal information is used only for providing services, identity verification, and fulfilling legal obligations.
• Your information is not sold or shared with third parties except where required by law.
• For more details on how your data is used, please visit our Privacy Policy page.

To the extent permitted by law, jo99 is not liable for the following:

• Losses caused by internet connection issues, power outages, or device failures.
• Technical errors in software provided by third-party game providers.
• Account information disclosed due to user negligence.
• Service interruptions due to force majeure events such as natural disasters or government directives.

The jo99 platform is provided on an "as-is" basis. No guarantee of uninterrupted or error-free service is given, though we are committed to maintaining the highest standards.

11.1 Account Closure by jo99

jo99 may suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any part of these terms and conditions.
• Suspicion of fraud, money laundering, or other illegal activities.
• Providing incorrect or false registration information.
• Failing to cooperate with the KYC process.
• Misconduct toward other users or staff of the platform.

11.2 Account Closure by User

You can request to close your account at any time by sending a request to [email protected]. Before the account is closed, you will be given the opportunity to withdraw any remaining valid balance, provided no rules have been violated.

12.1 Submitting a Complaint

If any complaint or dispute arises, please contact our support team first:

• Via 24/7 live chat (in Bengali).
• By email: [email protected].

When submitting a complaint, please include the transaction ID, date, and full details — this will help us resolve the issue faster.

12.2 Dispute Resolution Process

jo99 follows a neutral and fair process in resolving all disputes. After reviewing all relevant information, we will provide a resolution as quickly as possible. jo99's final decision shall be considered binding under the agreement.

12.3 Changes to Terms and Conditions

jo99 reserves the right to modify these terms and conditions at any time. For significant changes, users will be notified by email or through the platform. Continued use of the platform after any changes will be considered your acceptance of the new terms. If you have any questions about these terms, please visit our FAQ page or contact the support team directly.