jo99 Privacy Policy

1 Introduction and Scope of Policy

jo99 is a trusted online betting and casino platform in Bangladesh. We give the highest importance to our users' privacy. This privacy policy explains what information we collect when you use our website or mobile platform, why we collect it, and how we use, store, and protect it.

This policy applies to all jo99 services — from registration through account management, financial transactions, gameplay, and customer support. By using our platform, you agree to the terms of this privacy policy. You must be 21 years of age or older to use this service.

We may update this policy from time to time. In the event of changes, we will post a notice on the platform. We recommend that you review this policy regularly for your own protection.

2 What Information We Collect

jo99 collects the following types of information. Each item is necessary for us to provide our services:

a) Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address and password
• National ID or passport number (when identity verification is required)
• Residential address

b) Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking numbers (for transactions)
• Deposit and withdrawal history
• Transaction amounts and timestamps

c) Usage Information

• IP address and device information
• Browser type and operating system
• Time spent on the platform and pages visited
• Game play history and betting patterns
• Cookies and session data

d) Communication Information

• Records of your communications with us via live chat and email
• Content of complaints, comments, or requests

3 How We Collect Information

jo99 collects information in the following ways:

• Information you provide directly: Information you submit when filling out registration forms, verifying your account, or making deposits or withdrawals.
• Automatically collected information: When you use our platform, certain information is collected automatically through cookies, pixel tags, and log files.
• From third parties: Verification information from payment processors (bKash, Nagad, Rocket, Upay) and fraud prevention services.
• From customer support: Information obtained through communications with you via live chat or email.

4 Purpose of Using Your Information

We use the information we collect for the following purposes:

• Creating, verifying, and managing accounts
• Processing financial transactions — completing deposits and withdrawals
• Verifying age and ensuring user protection in line with responsible gambling policy
• Preventing fraud, money laundering, and other criminal activity
• Providing 24/7 customer support in Bengali
• Resolving technical issues and improving the platform
• Informing you about relevant promotional offers and bonuses (subject to your consent)
• Meeting legal obligations

We never use your information for marketing or sell it to third parties without your consent.

5 Sharing and Disclosure of Information

jo99 does not sell your personal information to third parties or transfer it for any commercial purpose. However, information may be shared in the following specific circumstances:

Service Providers

Our payment partners (bKash, Nagad, Rocket, Upay) and technology service providers receive only the information needed to complete transactions. We have confidentiality agreements in place with these partners.

Legal Requirements

We may be required to disclose information in response to a court order, government directive, or lawful request from a law enforcement agency.

Fraud Prevention

Limited information may be shared with recognised verification services to prevent fraud and money laundering.

Business Changes

In the event of a transfer of company ownership or a merger, user information may be transferred. We will notify you in advance in such cases.

6 Cookies and Tracking Technologies

The jo99 platform uses cookies to improve your experience. Cookies are small text files stored on your device.

Cookies we use:

• Essential cookies: Required to maintain login sessions and ensure security.
• Functionality cookies: To remember your preferences and language settings.
• Analytics cookies: To analyse platform usage and improve services.

You can disable cookies from your browser settings. However, disabling certain cookies may affect some features of the platform.

7 Data Protection and Security Measures

jo99 uses industry-standard security technology to protect your personal and financial information:

• SSL/TLS encryption: All data exchanged between your browser and our servers is encrypted.
• Firewall protection: Advanced firewalls are active to prevent unauthorised access.
• Secure data storage: Your information is stored on secured servers accessible only to authorised personnel.
• Two-factor authentication: A two-step verification system provides additional security at login.
• Regular security audits: Regular security assessments are conducted on our systems.

However, complete security on the internet cannot be guaranteed. We recommend that you use a strong password and never share your login credentials with anyone.

8 Data Retention Period

jo99 retains your personal information for as long as it is needed to provide our services, meet legal obligations, or resolve disputes.

• Active accounts: All information is retained while the account remains active.
• Closed accounts: Financial records and transaction history may be retained for a defined period after account closure to meet legal requirements.
• Legal retention obligations: Information that must be kept under applicable law will be retained for the prescribed period.

Once the retention period ends, information is securely deleted or anonymised.

9 Your Rights

You have the following rights regarding your information on the jo99 platform:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of any inaccurate information in your profile.
• Right to deletion: In certain circumstances you may request deletion of your information. However, where legal obligations exist, it may not be possible to delete all information.
• Right to restrict processing: In certain circumstances you may request that processing of your information be restricted.
• Right to opt out of marketing: You may request to stop receiving promotional communications at any time.
• Right to data portability: You may request a copy of your information.

To exercise these rights, please contact our support team.

10 Protection of Minor Users

jo99 strictly provides services only to those aged 21 and above. We do not intentionally collect any information from minors.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information. We may require a national ID or other government-issued document for age verification.

If a parent or guardian believes their child has been registered by mistake, please contact us immediately.

11 User Responsibilities for Account Security

The security of your account also depends in part on you. We ask that you:

• Use a strong, unique password that you do not use anywhere else.
• Never share your login credentials (username and password) with anyone.
• Always log out after using a public or shared device.
• Keep your email account secure, as it is used for account recovery.
• Notify us immediately if you notice any suspicious activity.

If you become aware of any unauthorised use of your account, contact us immediately at [email protected] or use our 24/7 live chat.

12 International Data Transfers

Some information may be processed on servers outside Bangladesh in order to operate our services. Where international data transfers are required, we ensure that:

• The receiving party maintains adequate data protection measures.
• The transfer is consistent with the terms of this privacy policy.
• The purpose of the transfer is limited and specific.

The standard of protection for your information remains unchanged throughout this process.

13 Changes to This Policy

jo99 reserves the right to update or change this privacy policy at any time. In the event of any significant change, we will:

• Post a clear notice on the platform.
• Update the "Last Updated" date at the top of the policy.
• Notify users by email where necessary.

Continued use of our platform after any changes will be taken as your agreement to the updated policy. We therefore ask that you review this page regularly.

14 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us. Our data protection team will process your request as quickly as possible.